Privacy policy

This website, my courses and my mailing list are run by me, Julie Lam. I work as a sole trader in the UK, under the name The Art of Connected Presence™. I'm responsible for the personal information you share with me, and I look after it with care.

If you have any questions about your information, you can write to me at julie@julie-lam.com.

What I collect, and when

• When you join my newsletter or ask for a free offer: your name, your email address and which sign-up you used, so I know what you asked for.
• When you buy a course: your name, email address, what you bought and your progress in the course. Payments go through Stripe or PayPal. I never see or store your full card details.
• When you join The Present Parent Circle: your name, email address and payment details for the monthly subscription, which Stripe handles. I never see or store your full card details.
• When you book a free conversation: your name, email address and a short note about what you'd like to talk about, through my Google Calendar booking page.
• When you register your interest in a training programme: your name, email address, whether you're a teacher or a parent, and anything else you choose to tell me on the form.
• When you email me or use a form on this website: your message and contact details, so I can reply.

Cookies and visitor statistics

This website doesn't use advertising or tracking cookies, and doesn't collect visitor statistics. To show its pages, it loads fonts and small pieces of code from a few other services (Google Fonts, jsDelivr and GitHub), which see your device's internet address in order to send them. My course platform, Mindleaf, stores a small login record in your browser so you stay signed in to your course.

Why I use it

• Newsletter and free offers: I email you because you've asked me to. Every email has an unsubscribe link, and you can leave whenever you like.
• Courses: to give you access to what you've bought and send you emails about your course and account.
• Purchase records: I keep these because I'm required to for tax.
• Marketing to course buyers: only if you've ticked the box to hear from me. If you've bought a course, I'll take care not to send you sales emails for that course.

In data protection terms, these rest on your consent (newsletter and free offers), providing what you've bought (courses), and my legal obligations (tax records).

Who helps me look after it

I never sell your details or pass them to anyone for their own marketing. A small number of trusted services help me run things:

• MailerLite: my newsletter and free-offer emails
• Mindleaf: my course platform
• Resend: sends course and account emails from Mindleaf
• Stripe and PayPal: take payments, including the monthly Present Parent Circle subscription
• Netlify: hosts this website
• Google Calendar: booking a free conversation with me
• Formspree: passes on messages sent through the forms on this website (the contact form, training registrations and waiting lists)
• ImprovMX: forwards emails sent to my julie-lam.com addresses

Some of these services store information outside the UK. Where they do, they use the safeguards UK data protection law requires.

How long I keep it

• Newsletter and free offers: until you unsubscribe. After that I keep only your email address on a do-not-email list, so you're never added again by mistake.
• Courses: for as long as you have access to your course.
• Purchase records: for as long as HMRC requires, usually six years.
• Training registrations: two years after the programme starts.

Your rights

You can ask me at any time to:

• see the information I hold about you
• correct anything that's wrong
• delete your information, where I don't need to keep it
• stop using it for a particular purpose
• send you a copy to take elsewhere

Just email julie@julie-lam.com. I'll reply within a month.

If you have a concern

Please write to me first, and I'll do my best to put things right. You also have the right to contact the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

If anything changes, I'll update this page and the date at the top.